FAQ

Frequently Asked Questions

Why not just rent a SUP and go out on my own?

We take care of all the setup and transpiration needs of large SUPs so you can just show up and enjoy your time on the water. Having a guide who is also a instructor can help you navigate the rivers and waterways depending on the conditions so you can focus on having fun! Also, we have first aid training, water safety training, and  a few other things on standby in case they are needed.

What should I wear?

Dress appropriately for the weather on the day of your trip.  Usually swim or activewear is best. If the temps are cooler, we'll send you some suggestions to help make your trip enjoyable even if its a bit cooler than preferred. Above else, avoid cotton and you’re good to go. 

How can I schedule a SUP Shenandoah tour or lesson?

You can register online for available dates for lessons and eco-tours HERE. 

Can I request to book a private tour or lesson on a dates not listed?

Yes! Not all dates are possible but put in a request and we'll see if we can accommodate you.

How many people can you accommodate?

Currently we can take out 4 guests per trip. 

Can my child ride on my paddle board with me? 

We currently offer family friendly paddling at our SUP the South Sunday's.  The first two sessions are set aside for families with younger children who can ride along with adults. 1 adult is required for each child participating. We normally put on one of these 2-3 times a summer. 

Where do we meet?

Directions to the designated meeting area on the day of your trip are included in the registration link.  We offer excursions at a variety of destinations so be sure to follow the directions in your trip registration page (be sure to scroll all the way down for full itinerary and directions).  Also, please arrive at least 15-minutes prior to departure time.

Is there a age limit? 

We're currently limited to taking paddlers 12 years or older who are accompanied by a adult or legal guardian. We offer family friendly options for those with smaller children a couple times a year.

Is there a weight limit? 

We have about 3 boards that can comfortably hold paddlers up to about 250(ish)lbs, give or take.  We'll be adding a couple boards to our fleet next year (2024) that can comfortably accommodate paddlers up to 300lbs as well as offer adaptive capacities, which we're very excited about since we believe adventure is for everyone. Bear with though, we're a very small guide service so have to take it slow with adding gear to our fleet. 

I have terrible balance, can I still paddle board?

Yeah, we think so. Paddle boarding will have you working all these small stabilizing muscles you almost never use, some in your feet and your core. That said, most people do fine on a SUP after getting over the initial adjustment of balancing on water. It's common to sit or kneel between standing, even pros need breaks. 

Do you offer rentals? 

At the moment, we're not offering rentals of any kind.

My friend has their own paddle board and wants to tag alone, can they come and get a discount? 

For safety reasons, we're limited to 6 guest to every guide but we're happy to have friends with gear along if we have space. For liability reasons, we do require a small fee for paddlers with their own gear to join our guided tours, we hope your friend understands and will still come out.

What do I need to bring?

• Swim wear or active wear you don’t mind getting wet

• Some kind of water shoes or sandals with heel straps are required (water shoes, sandals with heel straps like Tevas or Chacos, Vibram 5-fingers, surf booties, old sneakers all will work). Due to safety reasons, we cannot allow guests to paddle barefoot, with flip flops, slides, or any water shoe/sandal that doesn't fasten to your heel. 

• Sun screen (We always have a bottom of reef-friendly sunscreen provided for free if you don’t have your own!)

• Sun glasses with tethers (tethers available for your use at no cost to you)

• Camera (while we provide photos for FREE on all eco-tours, you are also welcome to bring your own at your own risk)

• Water bottle (We have a jug to fill up your bottle of needed so please bring your own reusable bottle bottle!)

What is our cancellation policy?

We want to make your paddling experience as enjoyable and safe as possible so we keep a close eye on the weather up to the time of your trip. In the event that weather conditions are unsuitable, we will contact you with updated information to reschedule or refund your trip in full.

Should you need to cancel your trip:

*Cancellation at least one-week before your trip will be refunded in full, minus administration fees.
* Cancellation between a week and 48 hours prior to departure date will incur a 50% of the total amount, plus administration fees.
* Cancellation less than 48 hours prior to departure date and time or no-show will incur a charge 100% of the total amount.
* This of course is subject to weather and water conditions that could change drastically. We reserve the right to reschedule the event at any time to ensure the safety and enjoyment of participants.